Refund & Cancellation Policy

Last updated: 28 October 2026

This is a plain-language summary of the cancellation terms in our Wedding Photography and Videography Services Agreement. If anything here differs from your signed agreement, the agreement applies.

Booking fee: Your date is secured with a booking fee of 50% of your total fee. Because we photograph only one wedding a day and turn away other enquiries for your date, the booking fee covers holding your date, planning work and supplier deposits. It is not refundable if you cancel, except as set out below.

If you cancel more than 6 months before the wedding: we keep the booking fee and nothing further is owed.

If you cancel 90 days to 6 months before: we keep the booking fee plus 25% of the balance.

If you cancel less than 90 days before, or on the day: we keep the booking fee plus 50% of the balance.

If we re-book your date: If another full wedding of equal or greater value books your released date, we refund everything you paid beyond the booking fee, and refund the booking fee less an administration fee.

Death or hospitalisation: In line with section 17(5) of the Consumer Protection Act, no cancellation charge applies if you cancel because one of the couple has died or been admitted to hospital. We refund all amounts paid, less any supplier costs we cannot recover.

How to cancel: Email hello@dexterousdigital.co.za. Notice from either of you counts, and the date we receive it is your cancellation date.

Moving your date: One change of date is free if you ask in writing more than 6 months before your wedding and we are available on the new date. Your booking fee can be moved once, to a new date within 18 months of the original date. Later or extra changes carry a postponement fee.

If we have to cancel: If we cannot attend, we will offer a replacement photographer or videographer of similar standard. If you decline, or no replacement is available, we refund everything you paid, including the booking fee, within 14 days.

Not happy with your images or film? Tell us in writing within 14 days of delivery. We will re-edit first, offer a re-shoot of posed portraits where possible, or give a partial refund for the part of the coverage affected. Your rights under the Consumer Protection Act are not affected.

Refunds are paid by EFT within 14 days of the cancellation date into the account you paid from.